YLL FAQ
If you have other burning questions we weren’t able to address here, feel free to email.
Products
To place an order, simply visit our website and browse through our collection. Once you find a design you like, select the size, color, and quantity, and click on the “Add to Cart” button. Proceed to the checkout page to complete your order.
Yes, we offer custom design services! If you have a specific design in mind, please reach out to our customer support team. They will guide you through the process and help bring your vision to life.
The turnaround time for custom clothing designs depends on various factors such as complexity, quantity, and our current workload. Once you provide us with your requirements, we’ll provide you with an estimated timeframe for completion.
If you wish to make changes to your order or cancel it, please contact our customer support team as soon as possible. We’ll do our best to accommodate your request, but please note that once an order has been processed and shipped, it may not be possible to make changes or cancel it.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your package on our website or through the shipping carrier’s online tracking system.r.
We prioritize ethical practices throughout our supply chain. We work closely with our suppliers to ensure fair labor standards, sustainable materials, and safe working conditions. We are committed to providing high-quality clothing designs that align with our values.
We want you to be completely satisfied with your purchase. If you’re not happy with your order for any reason, please refer to our Returns & Exchanges page on our website for detailed information on how to initiate a return or exchange.
Yes, we offer international shipping to select countries. During the checkout process, you’ll be able to select your country for shipping, and the shipping cost will be calculated accordingly.
Shipping
Our online store now offers free 3-5 day shipping for domestic addresses only, regardless of what you order.
Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at info@yll.com.tr
Products
Each piece already has a lot of information on its product page, however, if you need to know more, email us at: info@yll.com.tr
Returns & Exchanges
Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at info@yll.com.tr.
To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.
We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.
If you have any other questions about returning your pieces or have any second thoughts, email us at team@bijoux.com.
Refunds will take anywhere between 5-10 business days to appear back on your statement.
Oh no, we are so sorry about that. We will make it right for you. Please email us at: info@yll.com.tr
Billing
We accept Visa, MasterCard and Bank Transfer
Your credit card will be charged as soon as your order is accepted and processed.
Not to worry, it happens to the best of us. Check the following:
Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.
Order questions
Drop us an email at info@yll.com.tr and we will update your order as soon as we can.
At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.
We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.